QuestBack Integration Interface

Integrating QuestBack with your current software systems can help establish seamless communication between your CRM, ERP or other internal systems and your customer feedback.

System integration between QuestBack and internal systems

  • Improve customer service  
  • Keep track of customer history
  • Follow up on particularly satisfied/unsatisfied customers
  • Include customer feedback on the customer record
  • Establish a good work flow
  • Cut costs
  • Save time

Data can be stored in your internal system in addition to QuestBack, and you are able to extract detailed reports and compile history which can lead to a more productive and ongoing relationship with your customers.

Traditional areas of use for integration through QuestBack

  • Automatic invitation to evaluation surveys
  • Automatic invitation to a survey for evaluation of a service after a case is logged as “done” in CRM / ERP system (e.g. immediate survey sent out to guest after checking out from hotel)
  • Custom made reports in QuestBack published directly on your intranet
  • QuestBack Integration Interface includes:
  • Access to integrate with the QuestBack database 
  • Documentation of database library
  • Free technical support*

 

*related to integration

For more information about QuestBack Integration Interface, please contact your local QuestBack office