Product and Service Offering Evaluation
Product and Service Offering Evaluation is one of 260 different templates in the QuestBack service and it addresses the challenges associated with finding the right level and quality of your product and service offering.
QuestBack is a professional online service for surveys and feedback management. With QuestBack you can easily build your online questionnaire, analyse feedback, and initiate follow-up activities.
QuestBack Product and Service Offering Evaluation will help you to:
- Identify gaps in your customers’ knowledge about your available offering
- Find customers with potential for add-on sales
- Continuously develop products and services
- Reinforce customer relationships
Download the complete QuestBack Product and Service Offering Evaluation solution sheet - click here to enter Download Centre.
Step-by-Step with QuestBack
- Log in to the QuestBack service
- Choose a template
- Customize your questions
- Send your survey link to QuestBack for quality review
- Publish your new survey
- Extract, analyse and share results ongoing
- Act now; Prioritize improvement and mobilize resources
Ask & Act
Notifications
Using notifications allows you to set up an automatic email to a relationship owner(s). If a customer response needs immediate follow-up, the party responsible for that customer can be alerted by email to take action.
Read more about QuestBack notifications
Web reports
Web reports allow you to share results with your stakeholders through online reports, either finished evaluations or responses from ongoing feedback. Readers of web reports do not have to be QuestBack users.
Read more about QuestBack web reports
Integration
Integrating QuestBack with your CRM system can help establish improved work-flows, cut costs and save time by making import and export processes run automatically across your systems.
Read more about QuestBack CRM integration